Contact Support

We are available around-the-clock during the business week to help you with anything related to Avadis NGS. You may use this form or the options below to contact technical support.

Email: AvadisNGS.support [at] strandsi.com
Phone (USA): +1-800-516-5181
Phone (Worldwide): +1-650-288-4559

Other Support Options

FAQ
Read the answers to the most frequently asked questions.

User Guides
Our user guides are good resources for troubleshooting for common issues on your own.

Video Tutorials
Watch videos and recordings of past webinars to learn about various features in Avadis NGS.

Monthly Webinars
Attend our free online seminars and ask us any questions you have about NGS data analysis.

Training Workshops
Let us know if you need either online or on-site training for yourself or your lab.